Operations Manager


Our client is an award-winning agency that was started in 2013 by a young, ambitious, entrepreneur who had a passion for creative design and business. As an agency founded by a millennial, minority, female, our client continues to be a leader in bringing diversity into this space. The team, also comprised of diverse millennials, has continued to offer a unique perspective when it comes to helping solve our client’s marketing needs. Our client is all about diversity, growth and doing good work. Using their unique perspective, they create fun, bold, forward-thinking design solutions for all of our clients.

We are looking for the right person join our team as an Operations Manager. You will be the second in command working closely with the on-the-go owner. Our ideal candidate is a creative problem-solver and effective communicator with a growth mindset to take our agency to the next level. We are looking for someone who wants to be here for the long haul and genuinely believes in our mission and vision.


40% Business Operations

30% Business Development

30% People Management

  • We are looking to hire a driven, experienced and proven Operations Manager to continue our recent growth, scale the business and oversee our organization’s ongoing operations & procedures on a day-to-day basis.

  • The Operations Manager role is a key member of the senior management team. You will be the company’s second-in-command, reporting only to the Chief Executive Officer (CEO). Your primary stakeholders will be our clients, followed closely by our partners and our team.

  • You will optimize our agency’s operating capabilities and be responsible for the efficiency of the business, setting appropriate KPIs to align to the company’s overarching goals, help the team develop and implement tactics to attain those goals, collect and analyze results and suggest course correction as needed.

  • To ensure success you should have a clear understanding of our agency’s core values and culture. You’ll have to maintain control of our business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen, and exemplary work ethics, we’d like to hear from you. Top candidates will be exemplary leaders, have superb business acumen and have a sound understanding of business strategies.

  • The mission of the Operations Manager is to look at our current team and service offering and suggest ways that we can add to these for sustainable growth.

Job Duties and Responsibilities

  • Design and implement business strategies, plans and procedures to steer the company’s future in a positive direction

  • Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.

  • Set comprehensive goals for performance and growth

  • Establish policies that promote company culture and vision

  • Oversee the daily operations of all team members, including employees, contractors, and interns

  • Lead team members to encourage maximum performance and dedication

  • Evaluate performance by analyzing and interpreting data and metrics

  • Write and submit timely reports to the CEO in all matters of importance

  • Develop new lines of business for sustainable growth

  • Manage relationships with partners/vendors

Experience, Qualifications, and Requirements

We believe that finding the right “fit” is important for this critical, pivotal role. Your past experiences together with how you can apply them to our company will be of utmost interest, as well as personality, work ethic and determination to succeed. Here is a guide to some of the qualities we are looking for. The more you possess, the better:

  • Proven experience in Operations or relevant role, in a growth stage company

  • Aptitude in decision-making and problem-solving

  • Understanding and comfort with business functions such as HR, Finance, marketing etc.

  • Outstanding organizational and leadership abilities

  • Demonstrable competency in strategic planning and business development

  • Strong people management skills

  • Having a growth mindset to grow us to the next level

  • Outstanding verbal and written skills, and experience working with staff on all levels

  • Ability to make business projections three years into the future

  • Bachelors Degree required

  • Experience communications/PR/design/marketing firm is preferred.

  • 3-5 years of professional experience


Atlanta, GA 

Ph. 404.514.6809


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